Burn XT Official Website › Refund Policy
Burn XT Refund Policy
Sixty days from the date of purchase, on orders placed through this website, unless the sales page prints a longer window. Call +1 (520) 206-1597 with the order ID first, then post the bottles, empties included, to the returns address with tracking. Return postage is at the buyer's expense. Refund in three to five business days after the return is credited.
The same process as the guarantee page, written as policy rather than as instructions.
What the Burn XT refund policy covers
| Field | Position |
|---|---|
| Applies to | Orders placed through burnxts.com |
| Does not apply to | Orders placed with any other seller, marketplace or shop |
| Window | 60 days from the date of purchase |
| Longer window | If the checkout prints one on the day you buy, the longer window applies to your order |
| Condition of goods | Opened and part-used bottles accepted. Empties accepted |
| Return method | By post, with tracking |
| Return postage | At the buyer's expense |
| Refund method | To the original payment method only |
| Refund issued | 3 to 5 business days after the return is credited |
| Card settlement | A further 5 to 10 days, set by the card issuer |
This desk cannot refund an order it did not take. If you bought elsewhere, that seller's policy applies and this one does not.
How to claim a Burn XT refund
Open the claim on the telephone
Call +1 (520) 206-1597 with the order ID from your confirmation email. The date of that call is the date the claim is opened, which is what places it inside the window even if the parcel takes a week to come back.
Post the goods with tracking
To 32 Avenue of the Americas, Floor 22, New York, NY 10013, USA. Enclose a slip with your full name, the email address used at the checkout and the order ID. A parcel with none of those is slow to match to an order.
Keep the proof of postage
Until the money has landed. A return posted without tracking and lost in the post cannot be refunded, because nobody can show it was sent.
The order ID is the whole of the paperwork. There is no form to complete, no returns number to request and no authorisation to wait for. Call, post, keep the receipt. Anything on this website that sounded more complicated than that is a description of the same three steps.
How long a Burn XT refund takes
| Stage | Typical time | Controlled by |
|---|---|---|
| Claim opened | On the call | This desk |
| Parcel in transit back | Whatever the postal service takes | You |
| Return received and credited | On arrival and checking | This desk |
| Refund issued | 3 to 5 business days | This desk |
| Money visible on the card | A further 5 to 10 days | Your bank |
The last row is the one that produces most of the follow-up calls, and it is the one stage nobody at this desk can speed up.
What the Burn XT refund policy excludes
- ›Orders from other sellers. A marketplace or retail purchase is covered by that seller's policy, not by this one, and this desk has no record of it.
- ›Return postage. At the buyer's expense, on every order.
- ›Customs and import charges. Set by the destination country and not refundable by this desk.
- ›Parcels returned without tracking that do not arrive. Nothing can be verified and nothing can be refunded.
- ›Claims opened after the window closes. Call anyway and explain, but the published policy is sixty days.
- ›Any medical outcome. Money-back is a purchase policy. It is not a promise that this product will do anything for you.
Damaged or wrong Burn XT deliveries
A damaged parcel, a broken safety seal or the wrong pack is not a refund question in the ordinary sense. It is a replacement question, and it is resolved faster.
Photograph the parcel before you open it, or the bottle before you disturb it, and call +1 (520) 206-1597 the same day. Carrier claim windows are short and a photograph taken after the box is opened is much less useful than one taken before.
If the safety seal is broken or missing, do not take the capsules. The back label says so and it is the one instruction on it with no grey area. The desk will replace the bottle rather than asking you to decide whether it looks all right.
If the lot code on the base does not match anything in the desk's records, that is also a call rather than a judgement you should have to make. The batch verification page sets out what to check and what each check is worth.
Cancelling a Burn XT order
An order that has not yet shipped can usually be cancelled or amended on the telephone. Handling runs one to two business days, so the useful window is short and the sooner you call the better.
Once a parcel is with the carrier the address is fixed and the consignment has to complete its journey. At that point the route is the ordinary refund route: take delivery, call the desk, and post it back with tracking.
There is no subscription on any order placed through this website, so there is nothing recurring to cancel and no plan to close. A one-time payment is the only arrangement this desk offers. If you are being billed repeatedly for something described as this product, it did not come from here, and the where to buy page explains why that distinction matters.
Your rights alongside the Burn XT policy
This policy sits alongside your statutory rights and does not replace them. Nothing here limits any right you have under consumer law in your own jurisdiction, and where the two differ, the law wins.
Two points that follow from that. A published guarantee is a commercial promise the seller chooses to make, and the sixty days here is longer than most of this category offers. Statutory rights concerning goods that are faulty, misdescribed or not as ordered exist independently of it, and using this policy does not waive them.
If you believe a claim made anywhere on this website is misleading, the Federal Trade Commission publishes consumer guidance on this exact category (the truth behind weight-loss advertising) and business guidance on what a health product may and may not say (health products compliance guidance). Both are worth reading, and this website is written to sit inside them.
Questions about this policy go to [email protected]. Questions about a specific order go to +1 (520) 206-1597, which is a different desk with access to a different system.
The four Burn XT refund questions people ask
| Question | Answer |
|---|---|
| Do I need to explain why? | No. Nobody will ask you for a reason and nobody will try to talk you out of it. If the reason is a side effect it is genuinely useful to say so, because it goes into the record. |
| Can I refund part of an order? | Call and ask. A multi-bottle order returned in full is the simple case; anything else is worth a conversation before you post it. |
| What if I have already opened all the bottles? | That is expected. Sixty days is not long enough to judge a three to six week product unless you actually take it. |
| Can the refund go to a different card? | No. It goes to the original payment method only, which is a fraud control rather than an inconvenience. |
Anything not here is a question for the desk on +1 (520) 206-1597, which will answer it on the call rather than by email.
Why this Burn XT policy prints the awkward parts
Three lines in this policy cost this desk money and two of them could have been left vaguer without anybody noticing until it mattered.
Return postage is at the buyer's expense. That is the standard arrangement in this category and it is stated in the table, in the exclusions and on the guarantee page rather than discovered on the telephone. Customs charges on an international order are not refundable either, and on a long-haul order that can be a meaningful fraction of what you paid.
And a refund takes five to ten days to appear on a card after it is issued, which is the bank rather than this desk, and is the single commonest reason somebody calls twice. Printing it here means the second call does not need to happen.
A policy that reads well and surprises you later is worse than one that reads plainly and does not. The Federal Trade Commission's guidance for businesses in this category makes much the same point about claims (health products compliance guidance), and it applies just as well to the terms attached to them.
Who answers a Burn XT refund question
This desk publishes what the printed panel says and marks the gaps. The four claims below are the ones a sceptical reader can audit, which is the only reason to make them:
- The panel is the source. Figures come from the Supplement Facts panel photographed on the bottle, not from the manufacturer's marketing artwork. Where the two disagree, the panel is published and the disagreement is named on the page.
- Not published stays not published. Nothing undisclosed is estimated here. Pack prices are set at checkout, so no price is printed anywhere on this website.
- Sources are real and linked in the sentence. Every study cited was confirmed against its PubMed record first, and each appears beside the amount it used.
- Corrections change the date. Write to [email protected] and the review date moves forward.
We earn when you buy. Burnxts is the authorized United States retail desk for this product and this website makes money on orders placed through it. That is exactly why the caffeine figure is in the hero, why the research-dose table is on the ingredients page, and why the three-star reviews are published at the same size as the five-star ones. They are where our interest and yours pull apart, and you should be able to watch us choose.
On this page specifically: the timings are the ones the vendor paperwork states, and every part of the process that costs you money is in the exclusions table rather than in a footnote.
Every page, every journal post, the bottle facts and the ingredients go through review by Dr. Pascale Carbonara, MD before they ship. We write these pages from the printed Burn XT Supplement Facts panel and this desk’s own paperwork, cite public research for acetyl L-carnitine, green tea catechins, caffeine, capsaicinoids and piperine beside the amounts that research actually used, and print “not published” wherever a figure is not disclosed rather than estimating it. Where the manufacturer’s artwork claims more than the panel supports, we say so on the page. This desk has no named clinical reviewer and does not pretend to. Corrections are made on the page itself and the review date moves forward. Write to [email protected]. Last reviewed September 2026.
Sources referenced in the Burn XT refund policy
- FTC health products guidance. U.S. Federal Trade Commission. Health products compliance guidance. https://www.ftc.gov/business-guidance/resources/health-products-compliance-guidance
- FTC on weight-loss advertising. U.S. Federal Trade Commission, consumer advice. The truth behind weight loss ads. https://consumer.ftc.gov/articles/truth-behind-weight-loss-ads
- FDA supplement Q&A. U.S. Food and Drug Administration. Questions and answers on dietary supplements. https://www.fda.gov/food/information-consumers-using-dietary-supplements/questions-and-answers-dietary-supplements
Sixty days to change your mind about Burn XT
Opened on a telephone call, closed by a tracked parcel, refunded to the card that paid. Orders run through this website.
Price shown at checkout · 60-day money-back window
Order Burn XT On The Official WebsiteOne-time payment, no subscription · 60-day money-back window · lot BUR-26/BU-6491 · order desk +1 (520) 206-1597