Burn XT Official Website › Contact
Contact Burnxts: The Burn XT Order Desk And Website
Two desks, two systems. Anything about an order, a delivery or a refund goes to +1 (520) 206-1597 with the order ID. Anything about these pages, a correction, a privacy request or press goes to [email protected], Mon–Fri 9:00am–5:00pm ET. Orders themselves are placed through the order link, not by telephone or email.
Sending a question to the wrong desk costs a day, so this page starts by saying which is which.
Which Burn XT desk answers your question
| Your question | Desk | Contact |
|---|---|---|
| Where is my order? | Order support | +1 (520) 206-1597 |
| I want a refund | Order support | +1 (520) 206-1597 |
| Change the delivery address | Order support | +1 (520) 206-1597, before it ships |
| The parcel arrived damaged | Order support | +1 (520) 206-1597 |
| The safety seal was broken | Order support | +1 (520) 206-1597 |
| Match my bottle to a lot | Order support | +1 (520) 206-1597 |
| A page here is wrong | Website desk | [email protected] |
| A privacy or data request | Website desk | [email protected] |
| Press, media or partnership | Website desk | [email protected] |
| I want to place an order | Neither | Use the order link |
The website address cannot see orders. That is not a policy, it is a different system with no access to the other one.
The single most useful thing to have ready. The order ID from the confirmation email. With it, a tracking question takes under a minute. Without it, the desk is searching by name and email and the call takes five times as long.
Burnxts contact details in full
| What | Detail |
|---|---|
| Website | burnxts.com |
| Role | USA Authorized Burn XT Retailer |
| Website email | [email protected] |
| Website hours | Mon–Fri 9:00am–5:00pm ET |
| Website email covers | Pages, typos, corrections, privacy, press |
| Order support | +1 (520) 206-1597 |
| Order desk covers | Tracking, changes, refunds |
| Office | 1 New York Plaza, Floor 18, New York, NY 10004, USA |
| Returns | 32 Avenue of the Americas, Floor 22, New York, NY 10013, USA |
| Include with a return | Full name, email used at the checkout, order ID |
| Current lot | BUR-26/BU-6491, certificate reference BUR-6491-26-BU |
Two addresses, deliberately. The office is not the returns handler and a parcel sent to the wrong one takes longer to refund.
Message the Burn XT website desk
Orders are placed through the order link on this website. The order desk on +1 (520) 206-1597 handles tracking, changes and refunds once an order exists. The website address, [email protected], is for the pages themselves: typos, corrections, privacy and press. It cannot see orders.
Ask the Burn XT order desk about an order
This form does not reach the order desk, and it says so when you submit it. It is here because writing the question down is a good way to work out what you actually need to say on the telephone.
Then call +1 (520) 206-1597 and read it out. Refunds are opened on that call, and the timestamp of the call is what puts a claim inside the 60-day window.
How quickly the Burn XT desks reply
- ›Website desk: within one business day, Mon–Fri 9:00am–5:00pm ET. A factual correction with a photograph attached is usually resolved the same day.
- ›Order desk: answered on the call. Refund claims are opened on the call rather than after the parcel comes back.
- ›Refund money: three to five business days after the return is credited, then five to ten days for the card. The second half is your bank.
- ›Nobody will try to talk you out of a refund. A refund costs this desk less than a customer who feels trapped.
- ›Adverse reactions: stop taking it and speak to a doctor first. Then tell the desk, because it goes into the record and is more useful to us than a neutral reason.
The two Burn XT addresses, and why there are two
Two addresses appear at the foot of every page of this website and they do different jobs. Sending a parcel to the wrong one is the commonest avoidable delay in a refund, so it is worth thirty seconds of explanation.
The office is 1 New York Plaza, Floor 18, New York, NY 10004, USA. That is where the company is registered and where correspondence goes. It is not a warehouse, nobody there opens returns, and a parcel sent to it has to be forwarded before anything can happen.
Returns go to 32 Avenue of the Americas, Floor 22, New York, NY 10013, USA. That is the address the order desk gives you on the call, and it is the one printed on the guarantee page and the refund policy. Write your full name, the email used at the checkout and the order ID on a slip inside the parcel, and post it with tracking.
Neither address is a shop. There is no counter, no collection and nothing to visit. The whole of this business happens through the order link, the telephone and the post.
What happens when you call the Burn XT order desk
Have the order ID ready
It is at the top of the confirmation email. With it, a tracking question takes under a minute. Without it the desk searches by name and email, which works and takes considerably longer.
Say what you want, plainly
Tracking, a change of address, a replacement or a refund. A refund does not need a justification and nobody will ask you for one, although if the reason is a side effect it is genuinely useful to say so.
Write down what you are told
The returns address, any reference the desk gives you and the date of the call. That date is what puts a refund claim inside the 60-day window, and it is worth having written down.
The desk cannot give medical advice. Nobody on +1 (520) 206-1597 is a clinician and none of them will pretend to be. A question about whether this product suits your medication belongs with a pharmacist, and the two numbers to carry into that conversation are 270 milligrams of caffeine and 5 milligrams of piperine (NCCIH guidance on using supplements wisely).
What happens to what you send the Burn XT desks
- ›A message to the website desk is read by the people who write these pages and kept only as long as it takes to answer it and to make any correction it prompts.
- ›The forms on this website do not transmit anything on their own. They are static pages with no backend, which is why submitting one tells you to send an email or make a call instead.
- ›The order desk holds order records because it has to: an order ID, a delivery address, a payment reference and the history of the order.
- ›Card numbers are handled by the checkout and are not stored on this website at any point.
- ›A data request goes to [email protected] and the full position is on the privacy policy.
Contacting Burnxts about Burn XT
Can I order by telephone?
No. Orders are placed through the order link on this website. The desk on +1 (520) 206-1597 handles tracking, changes and refunds once an order exists.
Can I order by email?
No. [email protected] reaches the people who write these pages and has no access to the order system at all.
What are the opening hours?
The website desk answers Mon–Fri 9:00am–5:00pm ET. Order desk hours are confirmed on the call.
Which address do I post a return to?
The returns address, 32 Avenue of the Americas, Floor 22, New York, NY 10013, USA. Not the office address, which will slow a refund down.
What should I have ready when I call?
The order ID from the confirmation email, the name and email used at the checkout, and the lot code from the base of the bottle if the question is about the product itself.
Who answers a Burn XT message
This desk publishes what the printed panel says and marks the gaps. The four claims below are the ones a sceptical reader can audit, which is the only reason to make them:
- The panel is the source. Figures come from the Supplement Facts panel photographed on the bottle, not from the manufacturer's marketing artwork. Where the two disagree, the panel is published and the disagreement is named on the page.
- Not published stays not published. Nothing undisclosed is estimated here. Pack prices are set at checkout, so no price is printed anywhere on this website.
- Sources are real and linked in the sentence. Every study cited was confirmed against its PubMed record first, and each appears beside the amount it used.
- Corrections change the date. Write to [email protected] and the review date moves forward.
We earn when you buy. Burnxts is the authorized United States retail desk for this product and this website makes money on orders placed through it. That is exactly why the caffeine figure is in the hero, why the research-dose table is on the ingredients page, and why the three-star reviews are published at the same size as the five-star ones. They are where our interest and yours pull apart, and you should be able to watch us choose.
On this page specifically: the routing table is the real one. There is no single inbox behind these two contacts and pretending there is would cost you a day every time you used the wrong one.
Every page, every journal post, the bottle facts and the ingredients go through review by Dr. Pascale Carbonara, MD before they ship. We write these pages from the printed Burn XT Supplement Facts panel and this desk’s own paperwork, cite public research for acetyl L-carnitine, green tea catechins, caffeine, capsaicinoids and piperine beside the amounts that research actually used, and print “not published” wherever a figure is not disclosed rather than estimating it. Where the manufacturer’s artwork claims more than the panel supports, we say so on the page. This desk has no named clinical reviewer and does not pretend to. Corrections are made on the page itself and the review date moves forward. Write to [email protected]. Last reviewed September 2026.
Sources referenced on the Burn XT contact page
- NCCIH on using supplements. National Center for Complementary and Integrative Health. Using dietary supplements wisely. https://www.nccih.nih.gov/health/using-dietary-supplements-wisely
- FDA supplement Q&A. U.S. Food and Drug Administration. Questions and answers on dietary supplements. https://www.fda.gov/food/information-consumers-using-dietary-supplements/questions-and-answers-dietary-supplements
- NIH ODS consumer guide. National Institutes of Health, Office of Dietary Supplements. Dietary supplements: what you need to know. https://ods.od.nih.gov/factsheets/WYNTK-Consumer/
Order Burn XT through the link, not the phone
Orders go through the order link on this website. The desk on +1 (520) 206-1597 takes over the moment one exists.
Price shown at checkout · 60-day money-back window
Order Burn XT On The Official WebsiteOne-time payment, no subscription · 60-day money-back window · lot BUR-26/BU-6491 · order desk +1 (520) 206-1597